Terms and Conditions

Last updated: April 2026. By accessing tourpenolguatape.com you agree to be bound by these Terms.

1. Service description

Tour Peñol Guatapé is an independent travel information website focused on Piedra del Peñol and Guatapé tours from Medellín. We do not sell tours directly. We display verified third party offerings and link to authorized booking platforms.

2. Affiliate relationship

We are an authorized affiliate partner of Viator (TripAdvisor company). When you click an affiliate link and complete a booking on the partner platform, we may receive a commission at no additional cost to you. Prices, availability, inclusions and cancellation policies are set by the operator and the platform, not by us.

3. Bookings, payments and refunds

All transactions, customer data, payment processing, modifications, cancellations and refunds are handled exclusively by the third party booking platform under their own Terms of Service. Read those Terms carefully before paying. We are not party to your booking contract.

4. Information accuracy

We work to keep prices, descriptions, ratings and availability accurate, but content can be out of date. The booking platform is the source of truth at the moment of purchase. Verify all details before paying.

5. Liability limitation

We are not liable for service quality, accidents, delays, cancellations, additional costs or any direct or indirect damage caused by third party operators or platforms. Travel involves risks that are entirely between you, the operator and your insurance provider.

6. Intellectual property

Site text, design and structure are property of the site owner. Tour photos, descriptions and ratings belong to Viator and the listed operators and are used under affiliate program terms.

7. Acceptable use

You agree not to scrape, copy or republish site content, attempt to bypass affiliate tracking, or use the site for unlawful purposes.

8. Changes

We can update these Terms at any time. Continued use after changes means acceptance.

9. Governing law

These Terms are governed by Spanish law. Any dispute will be resolved in the competent courts of the user's country of residence within the European Union, where applicable consumer law allows.

10. Contact

For questions about these Terms: info@tourpenolguatape.com